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Terms & Conditions

UpMyGrade Tutoring Last updated: July 2026

1. About These Terms

These Terms & Conditions ("Terms") govern your use of UpMyGrade's tutoring services and website (www.upmygrade.co.uk). By booking a lesson, submitting a free trial request or using our platform, you agree to these Terms.

 

UpMyGrade Tutoring Charlton Kings, Cheltenham, United Kingdom Email: info@upmygrade.co.uk Phone: 07469185568

 

Please read these Terms carefully. If you have any questions, contact us before booking.

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2. Our Services

UpMyGrade provides online one-to-one tutoring for GCSE and A-Level students across the UK. Lessons are delivered remotely via Discord, our online lesson platform.

 

All tutors on the UpMyGrade platform hold a minimum of an A* at A-Level in the subject(s) they teach and have been interviewed and DBS checked before being accepted onto the platform.

 

We reserve the right to decline any booking request at our discretion.

 

3. Free Trial Session

We offer a free introductory trial session for new students. The following conditions apply:

 

  • One free trial session per student

  • The trial session is subject to tutor availability

  • We will confirm your trial date and time by email or phone following your request

  • The free trial is designed to help establish a good tutor-student fit — it does not constitute a commitment to ongoing lessons on either side

  • We reserve the right to withdraw the free trial offer at any time

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4. Booking Lessons

Lessons are arranged through the UpMyGrade platform. Once a lesson is confirmed:

 

  • You will receive confirmation of the date, time and tutor

  • Lessons are conducted via Discord — you are responsible for ensuring your child has access to a working device, internet connection and (where required) a microphone

 

UpMyGrade acts as a platform connecting students with tutors. We take reasonable steps to ensure lesson quality but cannot guarantee specific academic outcomes.

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5. Pricing and Payment

  • Lesson prices are confirmed at the time of booking

  • Payment is due in advance of the lesson unless otherwise agreed

  • Prices are subject to change with reasonable notice

  • All prices are in GBP and inclusive of any applicable taxes

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6. Cancellation and Rescheduling

Cancelled by the parent or student:

 

  • Cancellations made with more than 24 hours' notice may be rescheduled at no charge

  • Cancellations made with less than 24 hours' notice may result in the session being charged in full

  • Repeated late cancellations may affect your ability to book future lessons

 

Cancelled by UpMyGrade or the tutor:

  • If a tutor is unavailable, we will make reasonable efforts to rearrange the lesson at a convenient time or provide an alternative tutor

  • If a suitable alternative cannot be found, a refund will be issued for the affected session

 

Exceptional circumstances: We will use reasonable discretion in cases of genuine emergency. Please contact us as soon as possible at info@upmygrade.co.uk.

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7. Conduct and Responsibilities

Parents and students agree to:

  • Treat all UpMyGrade tutors with courtesy and respect

  • Ensure sessions take place in an appropriate, supervised environment

  • Not record or share lesson content without prior written consent from UpMyGrade and the tutor

  • Use the Discord platform and any associated services in line with Discord's own Terms of Service

 

UpMyGrade reserves the right to:

  • Suspend or terminate access to the platform for any user who engages in abusive, inappropriate or unsafe behaviour

  • Remove a tutor-student pairing if either party requests it or if we consider it necessary

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8. The UMG Portal

Access to the UMG portal (upmygrade.org) may be provided as part of your lesson package. Portal access is:

  • For the personal, non-commercial use of the registered student only

  • Not to be shared with third parties

  • Subject to the portal's own terms of use

 

We may update, suspend or withdraw portal content at any time.

 

9. Intellectual Property

All content on the UpMyGrade website and portal — including text, images, lesson materials and branding — is the property of UpMyGrade and protected by applicable intellectual property law. You may not reproduce, distribute or use our content without written permission.

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10. Limitation of Liability

To the fullest extent permitted by law:

 

  • UpMyGrade is not liable for any failure to achieve specific exam grades or academic results

  • UpMyGrade is not responsible for technical issues outside our control (e.g. internet outages, device failures) that affect lesson delivery

  • Our total liability to you in connection with our services shall not exceed the amount paid for the specific lesson or service in question

 

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

 

11. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you confirm you have read and understood our Privacy Policy.

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12. Changes to These Terms

We may update these Terms from time to time. The most recent version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated Terms.

 

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

14. Contact Us

For any questions about these Terms:

 

Email: info@upmygrade.co.uk

Phone: 07469185568

Address: Charlton Kings, Cheltenham, United Kingdom

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